Returns Policy
We want you to be happy with your purchase. Please review our return guidelines below.
Return Window
You may request a return within 14 days of receiving your order. Items must be in their original, unopened packaging.
Condition
Products must be unused and in the same condition as received, including all accessories and packaging materials.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a tracked shipping service to ensure your return arrives safely.
Refund Processing
Once we receive and inspect your return, refunds will be processed within 7 business days to your original payment method.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.
Non-Returnable Items
Items that have been opened, used, or are missing original packaging are not eligible for return. Custom or personalised orders cannot be returned.
To initiate a return, please contact us at support@minihongkong.com with your order number and reason for return.